If the user wishes to cancel any booking due to any reason whatsoever, the same shall be only valid if Himalaya Shelter is notified of the cancellation in writing on its official address or via e-mail, at least 15 days before the commencement of the trip or adventure activity. Any refund due to the user, natural calamity, road blocks will be subject to cancellation charges by Himalaya Shelter.
Written cancellations will only be acknowledged if they are received by Himalaya Shelter on their official address or e-mail on working days. Cancellation request received on Sundays and public holidays shall be processed only on the next official working day.
The following refund shall be payable to the user in case of valid cancellation of a booking:
In case a trek is called off by the operator# due to unforeseen circumstances which are beyond the control of the operator#, such as natural clamities, denial of permissions by various government bodies etc., the following conditions shall be applicable
The above-mentioned refunds are subjected to deductions for any expenses that may have been incurred for hotel booking or transport etc., by Himalaya Shelter.
In cases where the request for cancellation is received after the commencement of the trip or if the user voluntarily drops out of the trip for any reason whatsoever, Himalaya Shelter shall not be liable to pay any refund. Furthermore, no refund shall be payable by Himalaya Shelter for any of the service or facility provided by Himalaya Shelter in its packages, but not availed by the user.
Note: Trekking cost, Cancellation, and refund structure will be different for guests of foreign and Indian nationalities.